One digital front door for a ten-branch care provider
National care-at-home provider · ten branches
A national care-at-home provider ran ten branches on scattered links and tribal knowledge — with no single home for the systems the business runs on.
The challenge
Care planning, finance, payroll, recruitment, HR, training and regulatory systems were spread across scattered links and people's memories. Ten branches and every new starter had nowhere to go to find the right thing — a daily drag on an organisation where getting it wrong has real consequences.
What we did
How it was delivered.
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01
Designed the information architecture
How the organisation actually works mapped first — then a structure built around it, not around a template.
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02
Built the SharePoint intranet
A single front door consolidating 20+ operational systems — care, finance, payroll, recruitment, HR, training and regulatory.
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03
Worked in weekly cycles with the MD
Short weekly review cycles directly with the Managing Director — adoption built in, not bolted on at the end.
The outcome
A single digital front door for ten branches, in delivery now — and built to be sustained in-house after handover, not to create a dependency.
20+ systems
consolidated into one front door
Start a conversation
Tell us where the business is losing time, money or momentum.
We reply within one working day with an honest view — and if we can't help, who's better placed.